Privacy Policy

Effective Date: June 2025
Business Name: Lumière BEAUTY & SPA

Contact Email: info@lumiereut.com

Business Address: 6070 S 1300 E, Suite 104, Murray, Utah 84121

Phone Number: [Add if you’d like it here]

At Lumière Beauty & Spa, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a service, or complete an in-person purchase.


Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Appointment details

  • Order details

  • IP address and browser/device type

We collect this data through:

  • Online booking and contact forms

  • Phone or email correspondence

  • Analytics tools like Google Analytics and Facebook Pixel


How We Use Your Information

Your personal information may be used to:

  • Confirm and manage appointments

  • Communicate with you about services or inquiries

  • Send marketing updates (with your explicit consent)

  • Improve our website experience and service quality

  • Comply with legal and tax obligations


Data Security

Your data is securely stored and accessed only by authorized team members.

Payments in our spa are processed via Clover through Fiserv, and we do not store full card details.

We do not sell or rent your data. We will only share your information when required by law.


Cookies & Analytics

We use cookies and tracking tools to improve website performance. These tools may collect anonymized data such as IP address, device type, and page views.

You can disable cookies at any time through your browser settings.


Third-Party Links

Our website may include links to third-party sites like Instagram, Facebook, or health resources such as University of Utah’s Cosmetic Services.

We are not responsible for the content or privacy practices of those sites.


Your Rights

You have the right to:

  • Request access to your personal data

  • Correct or update your information

  • Request that we delete your data from our system

Please email info@lumiereut.com to submit a request.


Refund Policy

All purchases, including services and skincare products, are completed in person at the time of sale. We do not offer refunds.

However:

  • Unused, unopened products may be exchanged for store credit only, within 7 days of purchase.

  • Memberships and prepaid packages are non-refundable and non-transferable.

To request a credit or exchange, contact info@lumiereut.com within 7 days of purchase.


Cancellation Policy

We ask that cancellations be made at least 24 hours in advance so we can accommodate other guests.

How to Cancel:

Email info@lumiereut.com or call us at least 24 hours before your appointment.

Late Cancellations or No-Shows:

Appointments canceled with less than 24 hours’ notice, or missed entirely, may be charged up to 100% of the scheduled service.

If you have an emergency, contact us—we’ll do our best to work with you.


Online Shop Policy

We do not ship products. All product sales are completed in person at our spa location.

  • Orders are processed and fulfilled at the time of purchase

  • There is no delivery or mail service option

All purchases are final. Exchanges may be made in person within 7 days (see Refund Policy above).


Terms and Conditions

Website Use

This website is informational only and supports in-person service and product sales. You must be 18 years or older to book appointments.

Payment Terms

  • All prices are listed in USD

  • Full payment is required at the time of service or product pickup

  • Payments are made in person via Clover (Fiserv)

Appointment Policy

Appointments may be booked online, by phone, or in person. Please provide at least 24 hours’ notice to cancel or reschedule.

Membership Packages

Any included services or products in Silver, Gold, or Diamond packages are:

  • Non-refundable

  • Non-transferable

  • Must be used within 12 months

  • Valid only for the original purchaser


Limitation of Liability

Lumière Beauty & Spa is not liable for:

  • Allergic reactions or personal skin sensitivities

  • Technical issues that impact booking or communication

  • Any delays or disruptions beyond our control


Contact Us

If you have any questions regarding this Privacy Policy, Refund Policy, or Terms:

📧 Email: info@lumiereut.com

📍 Address: 6070 S 1300 E, Suite 104, Murray, Utah 84121